Returns & Exchanges

At Benang Jarum, we strive to ensure your satisfaction with every purchase; however, if you are not completely happy with your order, we offer a seamless return and exchange process within 7 days of receipt.

1

Check Eligibility

Ensure your items are unworn, unwashed, and still have the original tags and packaging intact to qualify for a return or exchange.

2

Submit Request

Contact our Customer Service team via WhatsApp or Email with your order ID and a clear photo of the item you wish to return.

3

Ship the Item

Once your request is approved, securely pack the items and ship them back to our warehouse using a trackable courier service.

4

Quality Review & Refund

Our team will inspect the returned goods within 3 business days, after which we will process your refund or ship out your replacement item.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing